At JM AGRI Philippines, we are committed to ensuring timely and efficient delivery of our products from our main distribution hub to your designated locations across the Philippines. This Shipping Policy outlines our procedures and commitments for domestic shipments within the country. 1. General Shipping Information Shipping Partners: We collaborate with trusted local logistics and transportation providers throughout the Philippines to facilitate reliable and prompt deliveries. Packaging: All JM Rice products are securely packaged in durable bags (e.g., 5kg, 10kg) to maintain their quality and integrity during local transit. Order Processing: Orders are processed upon confirmation of payment or agreed credit terms. You will receive an order confirmation with an estimated dispatch date. 2. Domestic Delivery Process (Within the Philippines) Delivery Locations: We deliver to all accredited dealer warehouses, retail outlets, and distribution centers within our operational coverage areas across the Philippines. Please confirm your delivery address during order placement. Delivery Timeframes: Metro Manila & Luzon: Typically 1-3 business days from order dispatch. Visayas & Mindanao: Typically 3-7 business days from order dispatch, depending on the specific island/region and ferry schedules. Specific delivery schedules will be coordinated directly with your team upon order confirmation. Delivery Schedule: Deliveries are typically made during standard business hours (Monday to Friday, 8:00 AM to 5:00 PM). Special arrangements for deliveries outside these hours may be possible upon request and subject to additional charges. Delivery Confirmation: Upon successful delivery, a duly signed Delivery Receipt (DR) or Bill of Lading (BOL) by your authorized representative will serve as proof of receipt. Please inspect the goods upon arrival. 3. Shipping Costs Cost Structure: Shipping costs for domestic deliveries will be calculated based on the order volume, destination, and agreed partnership terms. These costs will be clearly outlined in your Distribution Agreement or per individual order confirmation. Quotation: A detailed shipping cost quotation will be provided with your proforma invoice or sales order confirmation. 4. Order Tracking For larger orders, a tracking reference may be provided, allowing you to monitor the status of your delivery directly with our logistics partner. For all orders, our sales team will be available to provide updates. 5. Delays & Issues While we strive for timely deliveries, unforeseen circumstances such as severe weather, traffic congestion, national holidays, or other force majeure events may cause delays. We will communicate any potential delays promptly and work diligently to minimize their impact. In case of any discrepancies, damages, or issues upon delivery, please notify our sales or logistics team immediately (within 24 hours of receipt) with photographic evidence where applicable. 6. Receiving Deliveries Please ensure that your receiving area is accessible and that an authorized representative is available to receive and sign for the delivery during the agreed timeframe. Any delays caused by an unavailable receiver may result in additional charges.